What is a shuttle service?
A shuttle service is the most convenient way to travel between hotels in Costa Rica; these services connect the main Tourist Destinations in an easy and reliable way with no hassles or worries. The units do not allow smoking with air conditioning and few passengers. It’s main advantage is it’s low price as the name implies it is shared the charge is per person and it has a schedule. It must be booked well in advance; when you are making your reservation you will receive a confirmation e-mail with all the details of the transportation.
Are there special seats for children or babies?
Of course we have booster chairs and baby carrier for children no additional cost. It is very important that you select your device in the options of booking. In Costa Rica is mandatory that babies and children less than 10 years of age travel in their respective seats.
I have not received any e-mail confirmation. What should I do?
Usually it is a problem with the spam please check your junk folder also check if you entered your email correctly; If this does not solve the problem an Interbus representative be sending you back the confirmation email.
How can I change or cancel a reservation?
To modify or cancel a reservation please contact the customer support department to firstname.lastname@example.org or if you prefer call to +506 4100 0888.
Can I use two different routes on the same day?
Sometimes the customers need to get from one to another side of the country and do not have a direct route but we have routes that connect with San Jose city if this is your case you must take into account some details like schedule and the waiting time between arrival and departure offered in each route and check if the travel time is appropriate to your needs. For example: If you want to travel from Puerto Viejo de Limon to Manuel Antonio we do not have a direct route but we can offer the option to buy two tickets the first from Puerto Viejo de Limon to San Jose in the morning; and then in the afternoon transfer from San Jose to Manuel Antonio. If you have questions or need more information about that please write to email@example.com
Do I have to print my booking confirmation?
No; it is not necessary to print your booking confirmation our driver will get to their meeting as stated in i’ts confirmation.
Can I pay cash?
For security reasons we do not accept cash. All reservations must be paid before your service date.
Can you pick me up at the Juan Santamaría International Airport?
If you are traveling from SJO airport to a destination outside of San Jose your pick up spot will be the Malinche restaurant right outside the airport on the right side of the arrivals area. It is important for you to arrive there 10 minutes prior to your pick up time.
How can I find my transportation at the airport (Transfer In)?
If you are traveling from SJO airport your pick up spot will be the Malinche restaurant right outside the airport on the right side of the arrivals area. Be careful at the airport there are many vendors in the hallway; we recommend you do not stop to talk to them. If for some reason you cannot find our representative please contact us by phone or email.
How will I find the bus at my hotel?
Our driver arrives at the lobby or reception; he identifies himself and asks for passengers; when found they are taken to the vehicle and helped with their luggage.
Can you pick me up at the Daniel Oduber International Airport in Liberia?
If you are traveling from Liberia airport (Daniel Oduber airport) your pick up spot will be the Britt Cafe right outside the airport on the right side of the arrivals area.
What are the capacity of the vehicles?
Interbus uses units of 15 passengers but these units have been adapted to transport 9 people allowing greater comfort. The baggage will always be placed inside the vehicle. Every time you use Interbus is allowed one carry-on and a suitcase; if you have additional luggage or large items should notify to take the reservation.
The units have bathroom?
There are no bathroom on board vehicles; however the travel must be made one or two rest stops these lasts about 15 minutes each of these rest stops is performed in restaurants previously authorized; in these rest stops always has clean bathrooms.
The Interbus routes are direct or have connections?
In all our transfers there will be a rest stop for passengers and the driver this stop may be connection point or vehicle change depending on the destination. Those passengers who need to make connection to continue your journey please be sure to have all of your luggage and personal belongings to leave the minibus; the driver will move your luggage to the next vehicle.